Frequently asked questions
Delivery, returns, payments and product questions — answered plainly.
Orders & Delivery
Orders are dispatched within 1–2 working days. Delivery takes 2–3 days in Lahore, Karachi and Islamabad, and 3–5 days for other cities. You will get a tracking number by WhatsApp as soon as your parcel is booked.
Yes — and it is the only payment method we accept. Cash on delivery is available across Pakistan at no extra charge. You pay the courier when the parcel arrives, never in advance.
Flat Rs. 250 nationwide, and free on every order over Rs. 3,500.
Yes, as long as it has not been dispatched. Message us on WhatsApp with your order reference and we will sort it out.
Use the Track Order page with the reference number from your confirmation, or send the reference to us on WhatsApp.
Products
Yes. Every item is sourced sealed, and we check batch codes on arrival. If you ever receive something you believe is not genuine, send us photos and we will refund you in full.
SHEGLAM is certified cruelty-free through the Leaping Bunny Programme and states that over 90% of its range is vegan. Individual product pages list full ingredients so you can check before buying.
Message us on WhatsApp with a photo in natural daylight, ideally with your jaw and neck visible, and we will recommend a shade. If it turns out wrong, we will exchange it.
Yes, printed on the packaging. We do not stock anything with less than 12 months of shelf life remaining.
Returns & Refunds
Unopened items in original packaging can be returned within 7 days of delivery. For hygiene reasons we cannot accept opened cosmetics unless the product is faulty or you received the wrong item.
Send us photos on WhatsApp within 48 hours of delivery and we will arrange a free replacement or a full refund, including delivery charges.
Once we receive the returned item, refunds are processed within 3–5 working days by bank transfer, Easypaisa or JazzCash.